Finally they find the transaction

 Click Here  To see details of dh denying that the transaction even exists !

NOTE : this has been (badly) edited to remove my contact details :-)

This starts with them still denying the transaction exists, and then finding it (surprise my bank did not just make it up).

They try to sell me another ticket, I explain that they are more expensive than expedia & I want my money back.

They also say

"Thank you for booking with us.

There has been a refund processing fee as per our terms and conditions outlined in your

original email confirmation, and the balance amount will appear on your credit card statement within 3-5 business days."

OK 2 things ...

1. The money took 5 days to be returned
2. I NEVER GOT AN EMAIL CONFIRMATION .... NO BOOKING WAS MADE

So they returned $14,840.36 out of $15,401.38 'cos

1. the exchange rate has changed
2. they charge me some fee BECAUSE OF PROBLEMS WITH THIER OWN SYSTEM

I think that

• Destina probably should not have put thru the initial AUTH for $15,401.38 until the actual tickets were booked by them.
• Even if they did, when their request for tickets failed, their system should have IMMEDIATELY and automatically reversed the bank AUTH.
• Should have returned all my money 'cos all the issues were at their end ...